You have learned that
everything man creates or acquires, begins in the
form of DESIRE, that desire is taken on the
first lap of its journey, from the abstract to the
concrete, into the workshop of the IMAGINATION,
where PLANS for its transition are created
and organized.
In Chapter two, you were instructed to take six
definite, practical steps, as your first move in
translating the desire for money into its monetary
equivalent. One of these steps is the formation of
a DEFINITE, practical plan, or plans, through
which this transformation may be made.
You will now be instructed how to build plans which
will be practical, viz:
(a) Ally yourself with a group of as many people as
you may need for the creation, and carrying out of
your plan, or plans for the accumulation of
money-making use of the "Master Mind" principle
described in a later chapter. (Compliance with this
instruction is absolutely essential.
Do not neglect it.)
(b) Before forming your "Master Mind" alliance,
decide what advantages, and benefits, you may
offer the individual members of your group, in
return for their cooperation. No one will work
indefinitely without some form of Compensation. No
intelligent person will either request or expect
another to work without adequate compensation,
although this may not always be in the form of
money.
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(c) Arrange to meet
with the members of your "Master Mind" group at
least twice a week, and more often if possible,
until you have jointly perfected the necessary plan,
or plans for the accumulation of money.
(d) Maintain PERFECT HARMONY between
yourself and every member of your "Master Mind"
group. If you fail to carry out this instruction to
the letter, you may expect to meet with failure.
The "Master Mind" principle cannot obtain where
PERFECT HARMONY does not prevail.
Keep in mind these facts:-
First. You are engaged in an undertaking of
major importance to you. To be sure of success, you
must have plans, which are faultless.
Second. You must have the advantage of the
experience, education, native ability and
imagination of other minds. This is in harmony with
the methods followed by every person who has
accumulated a great fortune.
No individual has sufficient experience, education,
native ability, and knowledge to insure the
accumulation of a great fortune, without the
cooperation of other people. Every plan you adopt,
in your endeavor to accumulate wealth, should be the
joint creation of yourself and every other member of
your "Master Mind" group. You may originate your
own plans, either in whole or in part, but
SEE THAT THOSE
PLANS ARE CHECKED, AND APPROVED BY THE MEMBERS OF
YOUR "MASTER MIND" ALLIANCE
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If the first plan
which you adopt does not work successfully, replace
it with a new plan, if this new Plan fails to work,
replace it, in turn with still another, and so on,
until you find a plan which DOES WORK. Right
here is the point at which the majority of men meet
with failure, because of their lack of
PERSISTENCE in creating new plans to take the
place of those which fail.
The most intelligent man living cannot succeed in
accumulating money-nor in any other
undertaking-without plans, which are practical and
workable. Just keep this fact in mind, and remember
when your plans fail, that temporary defeat is not
permanent failure. It may only mean that your plans
have not been sound. Build other plans. Start all
over again.
Thomas A. Edison "failed" ten thousand times before
he perfected the incandescent electric light bulb.
That is-he met with temporary defeat
ten thousand times, before his efforts were crowned
with success.
Temporary defeat should mean only one thing, the
certain knowledge that there is something wrong wl h
your plan. Millions of men go through life in
misery and poverty, because they lack a sound plan
through which to accumulate a fortune.
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Henry Ford
accumulated a fortune, not because of his superior
mind, but because he adopted and followed a PLAN
which proved to be sound. A thousand men could be
pointed out, each with a better education than
Ford's, yet each of whom lives in poverty, because
he does not possess the RIGHT plan for the
accumulation of money.
Your achievement can be no greater than your
PLANS are sound. That may seem to be an
axiomatic statement, but it is true. Samuel Insull
lost his fortune of over one hundred million
dollars. The Insull fortune was built on plans
which were sound. The business depression forced
Mr. Insull to CHANGE HIS PLANS; and the
CHANGE brought "temporary defeat," because his
new plans were NOT SOUND. Mr. Insull is now
an old man, he may, consequently, accept "failure"
instead of "temporary defeat," but if his experience
turns out to be FAILURE, it will be for the
reason that he lacks the fire of PERSISTENCE
to rebuild his plans.
No man is ever whipped, until he QUITS
his own mind.
This fact will be repeated many times, because it is
so easy to "take the count" at the first sign of
defeat.
James J. Hill met with temporary defeat when he
first endeavored to raise the necessary capital to
build a railroad from the East to the West, but he,
too turned defeat into victory through new
plans.
Henry Ford met with temporary defeat, not only at
the beginning of his automobile career, but after he
had gone far toward the top. He created new plans,
and went marching on to financial victory.
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We see men who have
accumulated great fortunes, but we often recognize
only their triumph, overlooking the temporary
defeats, which they had to surmount before
"arriving."
NO FOLLOWER OF THIS PHILOSOPHY CAN REASONABLY
EXPECT TO ACCUMULATE A FORTUNE WITHOUT EXPERIENCING
"TEMPORARY DEFEAT." When defeat comes, accept it
as a signal that your plans are not sound, rebuild
those plans, and set sail once more toward your
coveted goal. If you give up before your goal has
been reached, you are a "quitter." A QUITTER
NEVER WINS-AND-A WINNER NEVER QUITS. Lift this
sentence -out, write it on a piece of paper in
letters an inch high, and place it where you will
see it every night before you go to sleep, and every
morning before you go to work.
When you begin to select members for your "Master
Mind" group, endeavor to select those who do not
take defeat seriously.
Some people foolishly believe that only MONEY
can make money. This is not true! DESIRE,
transmuted into its monetary equivalent, through the
principles laid down here, is the agency through
which money is "made." Money, of itself, is nothing
but inert matter. It cannot move, think, or talk,
but it can "hear" when a man who DESIRES it,
calls it to come!
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PLANNING
THE SALE OF SERVICES
The remainder of this
chapter has been given over to a description of ways
and means of marketing
personal services. The information here conveyed
will be of practical help to any person having any
form of personal services to market, but it will be
of priceless benefit to those who aspire to
leadership in their chosen occupations.
Intelligent planning is essential for success in any
undertaking designed to accumulate riches. Here
will be found detailed instructions to those who
must begin the accumulation of riches by selling
personal services.
It should be encouraging to know that practically at
the great fortunes began in the form of compensation
for personal services, or from the sale of IDEAS.
What else, except ideas and personal services, would
one not possessed of property have to give in return
for riches?
Broadly speaking, there axe two types of people in
the world. One type is known as LEADERS, and
the other as FOLLOWERS. Decide at the outset
whether you intend to become a leader in your chosen
calling, or remain a follower. The difference in
compensation is vast. The follower cannot
reasonably expect the compensation to which a leader
is entitled, although many followers make the
mistake of expecting such pay.
It is no disgrace to be a follower. On the other
hand, it is no credit to remain a follower. Most
great leaders began in the capacity of followers.
They became great leaders because they were
INTELLIGENT FOLLOWERS. With few exceptions, the
man who cannot follow a leader intelligently, cannot
become an efficient leader. The man, who can follow
a leader most efficiently, is usually the man who
develops into leadership most rapidly. An
intelligent follower has many advantages, among them
the OPPORTUNITY TO ACQUIRE KNOWLEDGE FROM HIS
LEADER.
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THE
MAJOR ATTRIBUTES OF LEADERSHIP
The following are important factors of leadership:-
1. UNWAVERING COURAGE based upon knowledge
of self, and of one's occupation. No follower
wishes to be dominated by a leader who lacks
self-confidence and courage. No intelligent
follower will be dominated by such a leader very
long.
2. SELF-CONTROL. The man, who cannot
control himself, can never control others. Self
control sets a mighty example for one's followers,
which the more intelligent will emulate.
3. A KEEN SENSE OF JUSTICE. Without a sense
of fairness and justice, no leader can command and
retain the respect of his followers.
4. DEFINITENESS OF DECISION. The man, who
wavers in his decisions, shows that he is not sure
of himself. He cannot lead others successfully.
5. DEFINITENESS OF PLANS. The successful
leader must plan his work, and work his plan. A
leader who moves by guesswork, without practical,
definite plans, is comparable to a ship without a
rudder. Sooner or later he will land on the rocks.
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6. THE HABIT OF
DOING MORE THAN PAID FOR. One of the penalties
of leadership is the necessity of willingness, upon
the part of the leader, to do more than he requires
of his followers.
7. A PLEASING PERSONALITY. No slovenly,
careless person can become a successful leader.
Leadership calls for respect. Followers will not
respect a leader who does not grade high on all of
the factors of a Pleasing Personality.
8. SYMPATHY AND UNDERSTANDING. The
successful leader must be in s3rrnpathy with his
followers. Moreover, he must understand them and
their problems.
9. MASTERY OF DETAIL. Successful
leadership calls for mastery of details of the
leader's position.
10. WILLINGNESS TO ASSUME FULL RESPONSIBILITY.
The successful leader must be willing to assume
responsibility for the mistakes and the shortcomings
of his followers. If he tries to shift this
responsibility, he will not remain the leader. If
one of his followers makes a mistake, and shows
himself incompetent, the leader must consider
that it is he who failed.
11. COOPERATION. The successful leader must
understand, and apply the principle of cooperative
effort and be able to induce his followers to do the
same. Leadership calls for POWER, and power calls
for COOPERATION.
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There are two forms
of Leadership. The first, and by far the most
effective, is LEADERSHIP BY CONSENT of, and
with the sympathy of the followers. The second is
LEADERSHIP BY FORCE, without the consent and
sympathy of the followers.
History is filled with evidences that Leadership by
Force cannot endure. The downfall and disappearance
of "Dictators" and kings is significant. It means
that people will not follow forced leadership
indefinitely.
The world has just entered a new era of relationship
between leaders and followers, which very clearly
calls for new leaders, and a new brand of leadership
in business and industry. Those who belong to the
old school of leadership-by-force must acquire an
understanding of the new brand of leadership
(cooperation) or be relegated to the rank and file
of the followers. There is no other way out for
them.
The relationship of employer and employee, or of
leader and follower, in the future, will be one of
mutual cooperation, based upon an equitable division
of the profits of business. In the future, the
relationship of employer and employee will be more
like a partnership than it has been in the past.
Napoleon, Kaiser Wilhelm of Germany, the Czar of
Russia, and the King of Spain were examples of
leadership by force. Their leadership passed.
Without much difficulty, one might point to the
Prototypes of these ex-leaders, among the business,
financial, and labor leaders of America who have
been dethroned or slated to go.
Leadership-by-consent of the followers is
the only brand which can endure!
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Men may follow the
forced leadership temporarily, but they will not do
so willingly.
The new brand of LEADERSHIP will embrace the
eleven factors of leadership, described in this
chapter, as well as some other factors. The man who
makes these the basis of his leadership, will find
abundant opportunity to lead in any walk of life.
The depression was prolonged, largely, because the
world lacked LEADERSHIP of the new brand. At
the end of the depression, the demand for leaders
who are competent to apply the new methods of
leadership has greatly exceeded the supply. Some of
the old type of leaders will reform and adapt
themselves to the new brand of leadership, but
generally speaking, the world will have to look for
new timber for its leadership.
This necessity may be
your OPPORTUNITY!
THE 10
MAJOR CAUSES OF FAILURE IN LEADERSHIP
We come now to the major faults of leaders who fail,
because it is just as essential to know WHAT
NOT TO DO as it is to know what to do.
1. INABILITY TO ORGANIZE DETAILS.
Efficient leadership calls for ability to organize
and to master details. No genuine leader is ever
"too busy" to do anything which may be required of
him in his capacity as leader. When a man, whether
he is a leader or follower, admits that he is "too
busy" to change his plans, or to give attention to
any emergency, he admits his inefficiency. The
successful leader must be the master of all details
connected with his position. That means, of course,
that he must acquire the habit of relegating details
to capable lieutenants.
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2. UNWILLINGNESS
TO RENDER HUMBLE SERVICE. Truly great leaders
are willing, when occasion demands, to perform any
sort of labor, which they would ask another to
perform. "The greatest among ye shall be the
servant of all" is a truth, which all able leaders
observe and respect.
3. EXPECTATION OF PAY FOR WHAT THEY "KNOWIY
INSTEAD OF WHAT THEY DO WITH THAT WHICH THEY KNOW.
The world does not pay men for that which they
"know." It pays them for what they DO, or induce
others to do.
4. FEAR OF COMPETITION FROM FOLLOWERS. The
leader who fears that one of his followers may take
his position is practically sure to realize that
fear sooner or later. The able leader trains
understudies to whom he may delegate, at will, any
of the details of his position. Only in this way
may a leader multiply himself and prepare himself to
be at many places, and give attention to many things
at one time. It is an eternal truth that men
receive more pay for their ABILITY TO GET OTHERS
TO PERFORM, than they could possibly earn by
their own efforts. An efficient leader may, through
his knowledge of his job and the magnetism of his
personality, greatly increase the efficiency of
others, and induce them to render more service and
better service than they could render without his
aid.
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5. LACK OF
IMAGINATION. Without imagination, the leader is
incapable of meeting emergencies, and -of creating
plans by which to guide his followers efficiently.
6. SELFISHNESS. The leader who claims all
the honor for the work of his followers, is sure to
be met by resentment. The really great leader
CLAIMS NONE OF THE HONORS. He is contented to
see the honors, when there are any, go to his
followers, because he knows that most men will work
harder for commendation and recognition than they
will for money alone.
7. INTEMPERANCE. Followers do not respect
an intemperate leader. Moreover, intemperance in
any of its various forms, destroys the endurance and
the vitality of all who indulge in it.
8. DISLOYALTY. Perhaps this should have
come at the head of the list. The leader who is not
loyal to his trust, and to his associates, those
above him, and those below him, cannot long maintain
his leadership. Disloyalty marks one as being less
than I the dust of the earth, and brings down on
ones head the contempt he deserves. Lack of loyalty
is one of the major causes of failure in every walk
of life.
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9. EMPHASIS OF
THE "AUTHORITY" OF LEADERSHIP. The efficient
leader leads by
encouraging, and not by trying to instill fear in
the hearts of his followers. The leader who tries
to impress his followers with his "authority') comes
within the category of leadership through FORCE.
If a leader is a REAL LEADER, he will have no
need to advertise that fact except by his conduct
his sympathy, understanding, fairness, and a
demonstration that he knows his job.
10. EMPHASIS OF TITLE. The competent leader
requires no "title,, to give him the respect of his
followers. The man who makes too much over his
title generally has little else to emphasize. The
doors to the office of the real leader are open to
all who wish to enter, and his working quarters are
free from formality or ostentation.
These are among the more common of the causes of
failure in leadership. Any one of these faults is
sufficient to induce failure. Study the list
carefully if you aspire to leadership, and make sure
that you are free of these faults.
SOMF
FERTILE FIELDS IN WIRICH
"NEW LEADERSIEIIP" WILL BE REQURIED
Before leaving this
chapter, your attention is called to a few of the
fertile fields in which there has been a decline of
leadership, and in which the new type of leader may
find an abundance of OPPORTUNITY.
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First.
In the field of politics there is a most insistent
demand for new leaders; a demand which indicates
nothing less than an emergency. The majority of
politicians have, seemingly, become high-grade,
legalized racketeers. They have increased taxes and
debauched the machinery of industry and business
until the people can no longer stand the burden.
Second. The banking business is undergoing a
re form. The leaders in this field have almost
entirely lost the confidence of the public. Already
the bankers have sensed the need of reform, and they
have begun it.
Third. Industry calls for new leaders. The
old type of leaders thought and moved in terms of
dividends instead of thinking and moving in terms of
human equations! The future leader in industry, to
endure, must regard himself as a quasi public
official whose duty it is to manage his trust in
such a way that it will work hardship on no
individual, or group of individuals. Exploitation
of working men is a thing of the past. Let the man
who aspires to leadership in the field of business,
industry, and labor remember this.
Fourth. The religious leader of the future
will be forced to give more attention to the
temporal needs of his followers, in the solution of
their economic and personal problems of the present,
and less attention to the dead past, and the yet
unborn future.
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Fifth.
In the professions of law, medicine, and education,
a new brand of leadership, and to some extent, new
leaders will become a necessity. This is especially
true in the field of education. The leader in that
field must, in the future, find ways and means of
teaching people HOW TO APPLY the knowledge
they receive in School. He must deal more with
PRACTICE and less with THEORY.
Sixth. New leaders will be required in the
field of Journalism. Newspapers of the future, to
be conducted successfully, must be divorced from
special privilege" and relieved from the Subsidy of
advertising. They must cease to be organs of
propaganda for the interests which Patronize their
advertising columns. The type of newspaper which
publishes scandal and lewd pictures will eventually
go the way of all forces which debauch the human
mind.
These are but a few of the fields in which
opportunities for new leaders and a new brand of
leadership are now available. The world is
undergoing a rapid change. This means that the
media through which the changes in human habits are
promoted, must be adapted to the changes. The media
here described, are the ones, which more than any
others, determine the trend of civilization.
WHEN AND HOW To APPLY
FOR A POSITION
The information
described here is the net result Of many years of
experience during which thousands of men and women
were helped to market their services effectively.
It can, therefore, be relied upon as sound and
practical.
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MEDIA THROUGH WHICH
SERVICE MAY BE MARKETED
Experience has proved that the following media offer
the most direct and effective methods of bringing
the buyer and seller of personal services together.
1. EMPLOYMENT BUREAUS. Care must be taken
to select only reputable bureaus, the management of
which can show adequate records of achievement of
satisfactory results. There axe comparatively few
such bureaus.
2. ADVERTISING in newspapers, trade
journals, magazines, and radio. Classified
advertising may usually be relied upon to produce
satisfactory results in the case of those who apply
for clerical or ordinary salaried positions.
Display advertising is more desirable in the case of
those who seek executive connections, the copy to
appear in the section of the paper which is most apt
to come to the attention of the class of employer
being sought. The copy should be prepared by an
expert, who understands how to inject sufficient
selling qualities to produce replies.
3. PERSONAL LETTERS OF APPLICATION,
directed to particular firms or individuals most apt
to need such services as axe being offered. Letters
should be neatly typed, ALWAYS, and signed by
hand. With the letter, should be sent a complete
"brief" or outline of the applicant's
qualifications. Both the letter of application and
the brief of experience or qualifications should be
prepared by an expert. (See instructions as to
information to be supplied).
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4. APPLICATION
THROUGH PERSONAL ACQUAINTANCES. When possible,
the applicant should endeavor to approach
prospective employers through some mutual
-acquaintance. This method of approach is
particularly advantageous in the case of those who
seek executive connections and do not wish to appear
to be "peddling” themselves.
5. APPLICATION IN PERSON. In some
instances, it may be more effective if the applicant
offers personally, his services to prospective
employers, in which event a complete written
statement of qualifications for the position should
be presented, for the reason that prospective
employers often wish to discuss with associates,
one's record.
INFORMATION To BE
SUPPLIED IN A WRITTEN"BRIEF"
This brief should be
prepared as carefully as a lawyer would prepare the
brief of a case to be tried M court. Unless the
applicant is experienced in the preparation of such
briefs, an expert should be consulted, and his
services enlisted for this purpose. Successful
merchants employ men and women who understand the
art and the psychology of advertising to present the
merits of their merchandise. One who has personal
services for sale should do the same. The following
information should appear in the brief:
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1. Education.
State briefly, but definitely, what schooling you
have had, and in what subjects you specialized in
school, giving the reasons for that specialization.
2. Experience. If you have had experience
in connection with positions similar to the one You
seek, describe it fully, state names and addresses
of former employers. Be sure to bring out clearly
any special experience you may have had which would
equip you to fill the position you seek.
3. References. Practically every business
firm desires to know all about the previous records,
antecedents, etc., of prospective employees who seek
positions of responsibility. Attach to your brief
photostatic copies of letters from:
a. Former employers
b. Teachers under whom you studied
c. Prominent people whose judgment may be relied
upon.
4. Photograph of self. Attach to your
brief a recent unmounted Photograph of yourself.
5.
Apply for a specific
position. Avoid application for a position without
describing EXACTLY
what particular
position you seek. Never apply "just a position.”
That indicates you lack specialized qualifications.
6. State your qualifications for the
particular position for which you apply. Give full
details as to the reason you believe you are
qualified for the particular position you seek.
This is THE MOST IMPORTANT DETAIL OF YOUR
APPLICATION. It will determine, more than
anything else, what consideration you receive.
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Offer to go to work
on probation.
In the majority of instances if you axe determined
to have the position for which you apply, it will be
most effective if you offer to work for a week, or a
month, or for a sufficient length of time to enable
your prospective employer to judge your value
WITHOUT PAY. This may appear to be a radical
suggestion, but experience has proved that it seldom
fails to win at least a trial. If you are SURE
OF YOUR QUALIFICATIONS, a trial is all you
need. Incidentally, such an offer indicates that
you have confidence in your ability to fill the
position you seek. It is most convincing. If your
offer is accepted, and you make good, more than
likely you will be paid for your "probation"
period. Make clear the fact that your offer is
based upon:
a. Your confidence
in your ability to fill the position.
b. Your confidence in your prospective employer's
decision to employ you after trial.
c. Your DETERMINATION to have the position
you seek.
8. Knowledge of your prospective employer's
business. Before applying for a position, do
sufficient research in connection with the business
to familiarize yourself thoroughly with that
business, and indicate in your brief the knowledge
you have acquired in this field. This will be
impressive, as it will indicate that you have
imagination, and a real interest in the position you
seek.
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Remember that it is
not the lawyer who knows the most law, but the one
who best prepares his case, who wins. If your
"case" is properly prepared and presented, your
victory will have been more than half won at the
outset.
Do not be afraid of making your brief too long.
Employers axe just as much interested in purchasing
the services of well-qualified applicants as you are
in securing employment. In fact, the success of
most successful employers is due, in the main, to
their ability to select well-qualified lieutenants.
They want all the information available.
Remember another thing; neatness in the preparation
of your brief will indicate that you are a
painstaking person. I have helped to prepare briefs
for clients which were so striking and out of the
ordinary that they resulted in the employment of the
applicant without a personal interview.
When your brief has
been completed, have it neatly bound by an
experienced binder, and lettered by an artist, or
printer similar to the following:
BRIEF OF THE
QUALIFICATIONS OF
Robert K. Smith
APPLYING FOR THE POSITION OF
Private Secretary to
The President of
THE BLANK
COMPANY, Inc.
Change names each time brief is shown.
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This personal touch
is sure to command attention. Have your brief
neatly typed or mime of graphed on the finest paper
you can obtain, and bound with a heavy paper of the
book-cover variety, the binder to be changed, and
the proper firm name to be inserted if it is to be
shown to more than one company. Your photograph
should be pasted on one of the pages of your brief.
Follow these instructions to the letter, improving
upon them wherever your imagination suggests.
Successful salesmen groom themselves with care.
They understand that first impressions are lasting.
Your brief is your salesman. Give it a good suit of
clothes, so it will stand out in bold contrast to
anything your prospective employer ever saw, in the
way of an application for a position. If the
position you seek is worth having, it is worth going
after with care. Moreover, if you sell yourself to
an employer in a manner that impresses him with your
individuality, you probably will receive more money
for your services from the very start, than you
would if you applied for employment in the usual
conventional way.
If you seek employment through an advertising
agency, or an employment agency, have the agent use
copies of your brief in marketing your services.
This will help to gain preference for you, both with
the agent, and the prospective employers.
How To
GFT THIR EXACT POSITION YOR DESIRE
Everyone enjoys doing
the kind of work for which he is best suited. An
artist loves to work with paints, a craftsman with
his hands, a writer loves to write. Those with less
definite talents have their preferences for certain
fields of business and industry. If America does
anything well, it offers a full range of
occupations, tilling the soil, manufacturing,
marketing, and the professions.
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First.
Decide EXACTLY what kind of a job you want.
If the job doesn't already exist, perhaps you can
create it.
Second. Choose the company, or individual
for whom you wish to work.
Third. Study your prospective employer, as
to policies, personnel, and chances of advancement.
Fourth. By analysis of yourself, your
talents and capabilities, figure WHAT YOU CAN
OFFER, and plan ways and means of giving
advantages, services, developments, ideas that you
believe you can successfully deliver.
Fifth. Forget about "a job." Forget whether
or not there is an opening. Forget the usual
routine of "have you got a job for me?" Concentrate
on what you can give.
Sixth. Once you have your plan in mind,
arrange with an experienced writer to put it on
paper in neat form, and in full detail.
Seventh. Present it to the proper person
with authority and he will do the rest. Every
company is looking for men who can give something of
value, whether it be ideas, services, or
"connections." Every company has room for the man
who has a definite plan of action which is to the
advantage of that company.
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This line of
procedure may take a few days or weeks of extra
time, but the difference in income, in advancement,
and in gaining recognition will save years of hard
work at small pay. It has many advantages, the main
one being that it will often save from one to five
years of time in reaching a chosen goal.
Every person who starts, or "gets in" half way up
the ladder, does so by deliberate and careful
planning, (excepting, of course, the Boss' son).
THE NEW WAY OF MARKETING SERVICES
JOBS Y) ARE NOW "PARTNIERSHIPS"
Men and women who market their services to best
advantage in the future, must recognize the
stupendous change which has taken place in
connection with the relationship between employer
and employee.
In the future, the "Golden Rule," and not the "Rule
of Gold" will be the dominating factor in the
marketing of merchandise as well as personal
services. The future relationship between employers
and their employees will be more in the nature of a
partnership consisting of:
a. The
employer
b. The employee
C. The
public they serve
This new way of
marketing personal services is called new for many
reasons, first, both the employer and the employee
of the future will be considered as fellow-employees
whose business it will be to SERVE THE PUBLIC
EFFICIENTLY. In try. If America does anything well,
it offers a full range of occupations, tilling the
soil, manufacturing, marketing, and the professions.
times past, employers, and employees have bartered
among themselves, driving the best bargains they
could with one another, not considering that in the
final analysis they were, in reality,
BARGAINING AT THE
EXPENSE OF THE THIRD PARTY, THE PUBLIC THEY SERVED.
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The depression served
as a mighty protest from an injured public, whose
rights had been trampled upon in every direction by
those who were clamoring for individual advantages
and profits. When the debris of the depression
shall have been cleared away, and business shall
have been once again restored to balance, both
employers and employees will recognize that they are
NO LONGER PRIVILEGED TO DRIVE BARGAINS AT THE
EXPENSE OF THOSE WHOM THEY SERVE. The real
employer of the future will be the public. This
should be kept uppermost in mind by every person
seeking to market personal services effectively.
Nearly every railroad in America is in financial
difficulty. Who does not remember the day when, if
a citizen enquired at the ticket office, the time of
departure of a train, he was abruptly referred to
the bulletin board instead of being politely given
the information?
The street car companies have experienced a "change
of times" also. There was a time not so very long
ago when street car conductors took pride in giving
argument to passengers. Many of the street car
tracks have been removed and passengers ride on a
bus, whose driver is "the last word in politeness."
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All over the country
street car tracks are rusting from abandonment, or
have been taken up. Where ever street cars are
still in operation, passengers may now ride without
argument, and one may even hail the car in the
middle of the block, and the motorman will
OBLIGINGLY pick him up.
HOW TIMES HAVE CHANGED! That is just the
point I am trying to emphasize. TIMES HAVE
CHANGED! Moreover, the change is reflected not
merely in railroad offices and on street cars, but
in other walks of life as well. The
"public-be-damned" policy is now pass6. It has been
supplanted by the
"we-are-obligingly-at-your-service, sir,' policy.
The bankers have learned a thing or two during this
rapid change, which has taken place during the past
few years. Impoliteness on the part of a bank
official, or bank employee today is as rare as it
was conspicuous a dozen years ago. In the years
past, some bankers (not all of them, of course),
carried an atmosphere of austerity which gave every
would-be borrower a chill when he even thought of
approaching his banker for a loan.
The thousands of bank failures during the depression
had the effect of removing the mahogany doors behind
which bankers formerly barricaded themselves. They
-now sit at desks in the open, where they may be
seen and approached at will by any depositor, or by
anyone who wishes to see them, and the whole
atmosphere of the bank is one of courtesy and
understanding.
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It used to be
customary for customers to have to stand and wait at
the corner grocery until the clerks were through
passing the time of day with friends, and the
proprietor had finished making up his bank deposit,
before being waited upon. Chain stores, managed by
COURTEOUS MEN who do everything in the way of
service, short of shining the customer's shoes, have
PUSHED THE OLD-TIME MERCHANTS INTO THE
BACKGROUND. TIME MARCHES ON!
"Courtesy" and "Service" are the watch-words of
merchandising today, and apply to the person who is
marketing personal services even more directly than
to the employer whom he serves, because, in the
final analysis, both the employer and his employee
are EMPLOYED BY THE PUBLIC THEY SERVE. If
they fail to serve well, they pay by the loss of
their privilege of serving.
We can all remember the time when the gas meter
reader pounded on the door hard enough to break the
panels. When the door was opened, he pushed his way
in, uninvited, with a scowl on his face, which
plainly said, "what-the-hell-did-you
keep-me-waiting-for?" All that has undergone a
change. The meter-man now conducts himself as a
gentleman who is "delighted-to-be-at-your
service-sir." Before the gas companies learned that
their scowling meter-men were accumulating
liabilities never to be cleared away, the polite
salesmen of oil burners came along and did a land
office business.
During the depression, I spent several months in the
anthracite coal region of Pennsylvania, studying
conditions, which all but destroyed the coal
industry. Among several very significant
discoveries, was the fact that greed on the part of
operators and their employees was the chief cause of
the loss of business for the operators, and loss of
jobs for the miners.
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Through the pressure
of a group of overzealous labor leaders,
representing the employees, and the greed for
profits on the part of the operators, the anthracite
business suddenly dwindled. The coal operators and
their employees drove sharp bargains with one
another, adding the cost of the "bargaining" to the
price of the coal, until, finally, they discovered
they had BUILT UP A WONDERFUL BUSINESS FOR THE
MANUFACTURERS OF OIL BURNING OUTFITS AND THE
PRODUCERS OF CRUDE OIL.
"The wages of sin is death!" Many have read this in
the Bible, but few have discovered its meaning.
Now, and for several years, the entire world has
been listening BY FORCE, to a sermon which might
well be called "WHATSOEVER A MAN SOWETH, THAT
SHALL HE ALSO REAP.”
Nothing as widespread and effective as the
depression could possibly be "just a coincidence."
Behind the depression was a CAUSE. Nothing
ever happens without a CAUSE. In the main,
the cause of the depression is traceable directly to
the worldwide habit of trying to REAP without
SOWING.
This should not be mistaken to mean that the
depression represents a crop which the world is
being FORCED to reap without having SOWN.
The trouble is that the world sowed the wrong sort
of seed. Any farmer knows he cannot sow the seed of
thistles, and reap a harvest of grain. Beginning at
the outbreak of the world war, the people of the
world began to sow the seed of service inadequate in
both quality and quantity. Nearly everyone was
engaged in the pastime of trying to GET WITHOUT
GIVING.
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These illustrations
are brought to the attention of those who have
personal services to market, to show that we are
where we are, and what we are, because of our own
conduct! If there is a principle of cause and
effect, which controls business, finance, and
transportation, this same principle controls
individuals and determines their economic status
WHAT IS
YOUR "QQS" RATING?
The causes of success
in marketing services EFFECTIVELY and permanently,
have been clearly described. Unless those causes
are studied, analyzed, understood and APPLIED,
no man market his services effectively and
permanently. Every person must be his own salesman
of personal services. The QUALITY and the
QUANTITY of service rendered, and the SPIRIT in
which it is rendered, determine to a large extent,
the price, and the duration of employment. To
market Personal services effectively, (which means a
permanent market, at a satisfactory price, under
pleasant conditions), one must adopt and follow the
"QQS" formula, which means that QUALITY, plus
QUANTITY, plus the proper SPIRIT of
cooperation, equals perfect salesmanship of
service. Remember the "QQS" formula, but do more-APPLY
IT AS A HABIT!
Let us analyze the formula to make sure we
Understand exactly what it means.
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1. QUALITY
of service shall be construed to mean the
performance of every detail, in connection with your
position, in the most efficient manner possible,
with the object of greater efficiency always in
mind.
2. QUANTITY of service shall be understood
to mean the HABIT of rendering all the service of
which you axe capable, at all times, with the
purpose of increasing the amount of service rendered
as greater skill is developed through practice and
experience. Emphasis is again placed on the word
HABIT.
3. SPIRIT of service shall be construed to
mean the HABIT of agreeable, harmonious
conduct, which will induce cooperation from
associates and fellow employees.
Adequacy of
QUALITY and QUANTITY of service is not
sufficient to maintain a permanent market for your
services. The conduct, or the SPIRIT in which you
deliver service, is a strong determining factor in
connection with both the price you receive, and the
duration of employment.
Andrew Carnegie stressed this point more than others
in connection with his description of the factors
which lead to success in the marketing of Personal
services. He emphasized again, and again, the
necessity for HARMONIOUS CONDUCT. He
stressed the fact that he would not retain any man,
no matter how great a QUANTITY, or how
efficient the QUALITY of his work, unless he
worked in a spirit of HARMONY. Mr. Carnegie
insisted upon men being AGREEABLE.
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To prove that he
placed a high value upon this quality, he permitted
many men who conformed to his standards to become
very wealthy. Those who did not conform, had to
make room for others.
The importance of a pleasing personality has been
stressed, because it is a factor, which enables one
to render service in the proper SPIRIT. If
one has a personality which PLEASES, and
renders service in a spirit of HARMONY, these
assets often make up for deficiencies in both the
QUALITY, and the QUANTITY of service one
renders. Nothing, however, can be
SUCCESSFULLY
SUBSTITUTED FOR PLEASING CONDUCT.
THE CAPITAL VALUE OF
YOUR SERVICES
The person whose
income is derived entirely from the sale of personal
services is no less a merchant than the man who
sells commodities, and it might well be added, such
a person is subject to EXACTLY THE SAME RULES
of conduct as the merchant who sells merchandise.
This has been emphasized, because the majority of
people who live by the sale of personal services
make the mistake of considering themselves free from
the rules of conduct, and the responsibilities
attached to those who are engaged in marketing
commodities.
The new way of marketing services has practically
forced both employer and, employee into partnership
alliances, through which both take into
consideration the rights of the third party, THE
PUBLIC THEY SERVE.
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The day of the
"go-getter" has passed. He has world began to sow
the seed of service inadequate in both quality and
quantity. Nearly everyone was engaged in the
pastime of trying to GET WITHOUT GIVING been
supplanted by the "go-giver." High-pressure methods
in business finally blew the lid off. There will
never be the need to put the lid back on, because,
in the future, business will be conducted by methods
that will require no pressure.
The actual capital value of your brains may be
determined by the amount of income you can produce
(by marketing your services). A fair estimate of
the capital value of your services may be made by
multiplying your annual income by sixteen and
two-thirds, as it is reasonable to estimate that
your annual income represents six percent of your
capital value. Money rents for 6,7o per annum.
Money is worth no more than brains. It is often
worth much less.
Competent "brains," if effectively marketed,
represent a much more desirable form of capital than
that which is required to conduct a business dealing
in commodities, because "brains" are a form of
capital which cannot be permanently depreciated
through depressions, nor can this form of capital be
stolen or spent. Moreover, the money which is
essential for the conduct of business is as
worthless as a sand dune, until it has been mixed
with efficient "brains."
THE THIRTY MAJOR
CAUSES OF FAILURE
How MANY OF THESE ARE HOLDING You BACK?
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Life's greatest
tragedy consists of men and women who earnestly try,
and fail! The tragedy lies in the overwhelmingly
large majority of people who fail, as compared to
the few who succeed.
I have had the privilege of analyzing several
thousand men and women, 98 tyo of whom were classed
as "failures." There is something radically wrong
with a civilization, and a system of education,
which permit 98@o -of the people to go through life
as failures. But I did not write this book for the
purpose of moralizing on the rights and wrongs of
the world; that would require a book a hundred times
the size of this one.
My analysis work proved that there axe thirty major
reasons for failure, and thirteen major principles
through which people accumulate fortunes. In this
chapter, a description of the thirty major causes of
failure will be given. As you go over the list,
check yourself by it, point by point, for the
purpose of discovering how many of these
causes-of-failure stand between you and success.
1. UNFAVORABLE HEREDITARY BACKGROUND.
There is but little, if anything, which can be done
for people who are born with a deficiency in brain
power. This philosophy offers but one method of
bridging this weakness-through the aid of the Master
Mind. Observe with profit, however, that this is
the ONLY one of the thirty causes of failure
which may not be easily corrected by
any individual.
2. LACK OF A WELL-DEFINED PURPOSE IN LIFE.
There is no hope of success for the person who does
not have a central purpose, or definite goal at
which to aim. Ninety eight out of every hundred of
those whom I have analyzed, had no such aim.
Perhaps this was the MAJOR CAUSE OF THEIR
FAILURE.
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3. LACK OF
AMBITION TO AIM ABOVE MEDIOCRITY. We offer no
hope for the person who is so indifferent as not to
want to get ahead in life, and who is not willing to
pay the price.
4. INSUFFICIENT EDUCATION. This is a
handicap which may be overcome with comparative
ease. Experience has proven that the best-educated
people are often those who are known as "self-made,"
or self-educated. It takes more than a college
degree to make one a person of education. Any
person who is educated is one who has learned to get
whatever he wants in life without violating the
rights of others. Education consists, not so much
of knowledge, but of knowledge effectively and
persistently APPLIED. Men are paid, not
merely for what they know, but more particularly for
WHAT THEY DO WITH THAT WHICH THEY KNOW.
5. LACK OF SELF-DISCIPLINE. Discipline
comes through self-control. This means that one
must control all negative qualities. Before you can
control conditions, you must first control
yourself. Self-mastery is the hardest job you will
ever tackle. If you do not conquer self, you will
be conquered by self. You may see at one and the
same time both your best friend and your greatest
enemy, by stepping in front of a mirror.
6. ILL HEALTH. No person may enjoy
outstanding success without good health. Many of
the causes of ill health are subject to mastery and
control. These, in the main are:
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a.
Overeating of foods not conducive to health
b. Wrong habits of thought; giving expression to
negatives.
c. Wrong use of, and over indulgence in sex.
d. Lack of proper physical exercise
e. An inadequate supply of fresh air, due to
improper breathing.
7. UNFAVORABLE ENVIRONMENTAL INFLUENCES DURING
CHILDHOOD. "As the twig is bent, so shall the
tree grow” Most people who have criminal tendencies
acquire them as the result of bad environment, and
improper associates during childhood.
8. PROCRASTINATION. This is one of the
most common causes of failure. "Old Man
Procrastination" stands within the shadow of every
human being, waiting his opportunity to spoil one s
chances of success. Most of us go through life as
failures, because we are waiting for the "time to be
right" to start doing something worthwhile. Do not
wait. The time will never be "just right." Start
where you stand, and work with whatever tools you
may have at your command, and better tools will be
found as you go along.
9. LACK OF PERSISTENCE. Most of us are
good "starters" but poor "finishers" of everything
we begin. Moreover, people are prone to give up at
the first signs of defeat. There is no substitute
for PERSISTENCE. The person who makes
PERSISTENCE his, watch word, discovers that "Old
Man Failure" finally becomes tired, and makes his
departure. Failure cannot cope with PERSISTENCE.
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10. NEGATIVE
PERSONALITY. There is no hope of success for
the person who repels people through a negative
personality. Success comes through the application
of POWER, and power is attained through the
cooperative efforts of other people. A negative
personality will not induce cooperation.
11. LACK OF CONTROLLED SEXUAL URGE. Sex
energy is the most powerful of all the stimuli,
which move people into ACTION. Because it is the
most powerful of the emotions, it must be
controlled, through transmutation, and converted
into other channels.
12. UNCONTROLLED DESIRE FOR "SOMETHING FOR
NOTHING." The gambling instinct drives millions
of people to failure. Evidence of this may be found
in a study of the Wall Street crash of '29, during
which millions of people tried to make money by
gambling on stock margins.
13. LACK OF A WELL DEFINED POWER OF DECISION.
Men who succeed reach decisions promptly, and change
them, if at all, very slowly. Men who fail, reach
decisions, if at all, very slowly, and change them
frequently, and quickly. Indecision and
procrastination are twin brothers. Where one is
found, the other may usually be found also. Kill
off this pair before they completely "hog-tie" you
to the treadmill of FAILURE.
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14. ONE OR MORE
OF THE SIX BASIC FEARS. These fears have been
analyzed for you in a later chapter. They must be
mastered before you can market your services
effectively.
15. WRONG SELECTION OF A MATE IN MARRIAGE.
This a most common cause of failure. The
relationship of marriage brings people intimately
into contact. Unless this relationship is
harmonious, failure is likely to follow. Moreover,
it will be a form of failure that is marked by
misery and unhappiness, destroying all signs of
AMBITION.
16. OVER-CAUTION. The person, who takes no
chances, generally has to take whatever is left when
others axe through choosing. Over caution is as bad
as under caution. Both are extremes to be guarded
against. Life itself is filled with the element of
chance.
17. WRONG SELECTION OF ASSOCIATES IN BUSINESS.
This is one of the most common causes of failure in
business. In marketing personal services ' one
should use great care to select an employer who will
be an inspiration, and who is, himself, intelligent
and successful. We emulate those with whom we
associate most closely. Pick an employer who is
worth emulating.
18. SUPERSTITION AND PREJUDICE.
Superstition is a form of fear. It is also a sign
of ignorance. Men who success keep open minds and
are afraid of nothing.
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ORGANIZED
PLANNIING
ignorance. Men who succeed keep open minds
and are afraid of nothing.
19. WRONG SELECTION OF A VOCATION.
No man can succeed in a line of endeavor
which
he does not like. The most essential step
in
the marketing of personal services is that
of
selecting an occupation into which you can
throw yourself wholeheartedly.
20. LACK OF CONCENTRATION OF EFFORT.
The "jack-of-all-trades" seldom is good at
any.
Concentrate all of your efforts on one
DEFI-
NITE CHIEF AIM.
21. THE HABIT OF INDISCRIMINATE
SPENDING. The spend-thrift cannot
succeed,
mainly because he stands eternally in
FEAR
OF . POVERTY. Form the habit of systematic
saving by putting aside a definite
percentage of
your income. Money in the bank gives one a
very safe foundation of COURAGE
when bar-
gaining for the sale of personal services.
With-
| out money, one must take what one is
offered,
and be glad to get it.
22. LACK OF ENTHUSIASM. Without enthusiasm
one cannot be convincing. Moreover, enthusiasm is
contagious, and the person who has it, under
control, is generally welcome in any group of
people.
23. INTOLERANCE. The person with a "closed
"mind on any subject seldom gets ahead. Intolerance
means that one has stopped acquiring knowledge. The
most damaging forms of in tolerance axe those
connected with religious, racial, and political
differences of opinion.
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24. INTEMPERANCE.
The most damaging forms of intemperance are
connected with eating, strong drink, and sexual
activities. Overindulgence in any of these is fatal
to success.
25. INABILITY TO COOPERATE WITH OTHERS.
More people lose their positions and their big
opportunities in life, because of this fault, than
for all other reasons combined. It is a fault which
no well-informed business man, or leader will
tolerate.
26. POSSESSION OF POWER THAT WAS NOT ACQUIRED
THROUGH SELF EFFORT. (Sons and daughters of
wealthy men, and others who inherit money which they
did not earn). Power in the hands of one who did
not acquire it gradually, is often fatal to
success. QUICK RICHES are more dangerous than
poverty.
27. INTENTIONAL DISHONESTY. There is no
substitute for honesty. One may be temporarily
dishonest by force of circumstances over which one
has no control, without permanent damage. But,
there is NO HOPE for the person who is dishonest by
choice. Sooner or later, his deeds will catch up
with him, and he will pay by loss of reputation, and
perhaps -even loss of liberty.
28. EGOTISM AND VANITY. These qualities
serve as red lights which warn others to keep away.
THEY ARE
FATAL TO SUCCESS.
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9. GUESSING
INSTEAD OF THINKING. Most people are too
indifferent or lazy to acquire FACTS with which to
THINK ACCURATELY. They prefer to act on "opinions"
created by guesswork or snap-judgments.
30. LACK OF CAPITAL. This is a common cause
of failure among those who start out in business for
the first time, without sufficient reserve of
capital to absorb the shock of their mistakes, and
to carry them over until they have established a
REPUTATION.
31. Under this, name any particular cause of
failure from which you have suffered that has not
been included in the foregoing list.
In these thirty major causes of failure is found a
description of the tragedy of life, which obtains
for practically every person who tries and fails.
It will be helpful if you can induce someone who
knows you well to go over this list with you, and
help to analyze you by the thirty causes of
failure. It may be beneficial if you try this
alone. Most people cannot see themselves as others
see them. You may be one who cannot.
The oldest of admonitions is "Man, know thyself!" If
you market merchandise successfully, you must know
the merchandise. The same is true in marketing
personal services. You should know all of your
weaknesses in order that you may either bridge them
or eliminate them entirely. You should know your
strength in order that you may call attention to it
when selling your services. You can know yourself
only through accurate analysis.
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The folly of
ignorance in connection with self was displayed by a
young man who applied to the manager of a well known
business for a position. He made a very good
impression until the manager asked him what salary
he expected. He replied that he had no fixed sum in
mind (lack of a definite aim). The manager then
said, "We will pay you all you are worth, after we
try you out for a week."
"I will not accept it," the applicant replied,
"because I AM GETTING MORE THAN THAT WHERE I AM
NOW EMPLOYED.”
Before you even start to negotiate for a
readjustment of your salary in your present
position, or to seek employment elsewhere, BE
SURE THAT YOU ARE WORTH MORE THAN YOU NOW RECEIVE.
It is one thing to WANT money everyone
wants more-but it is something entirely different to
be WORTH MORE! Many people mistake their
WANTS for their JUST DUES. Your
financial requirements or wants have nothing
whatever to do with your WORTH. Your value
is established entirely by your ability to render
useful service or your capacity to induce others to
render such service.
TAKE INVENTORY OF
YOURSELF
28 QUESTIONS YOU SHOULD ANSWER
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Annual self-analysis
an essential in the effective marketing of personal
services, as is annual inventory in merchandising.
Moreover, the yearly analysis should disclose a
DECREASE IN FAULTS, and an increase in VIRTUES. One
goes ahead, stands still, or goes backward in life.
One's object should be, of course, to go ahead.
Annual self-analysis will disclose whether
advancement has been made and if so, how much. It
will also disclose any backward steps one may have
made. The effective marketing of personal services
requires one to move forward even if the progress is
slow.
Your annual self-analysis should be made at the end
of each year, so you can include in your New Year's
Resolutions any improvements which the analysis
indicates should be made. Take this inventory by
asking yourself the following questions, and by
checking your answers with the aid of someone who
will not permit you to deceive yourself as to their
accuracy.
SELF-ANALYSIS QUESTIONNAIRE FOR
PERSONAL INVENTORY
1. Have I attained
the goal, which I established as my objective for
this year? (You should work with a definite yearly
objective to be attained as a part of your major
life objective).
2. Have I delivered service of the best possible
QUALITY of which I was capable, or could I
have improved any part of this service?
3. Have I delivered service in the greatest
possible QUANTITY of which I was capable?
4. Has the spirit of my conduct been harmonious,
and cooperative at all times?
5. Have I permitted the habit of
PROCRASTINATION to decrease my efficiency, and
if so, to what extent?
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6. Have I improved
my PERSONALITY, and if so, in what ways?
7. Have I been PERSISTENT in following my
plans through to completion?
8. Have I reached DECISIONS PROMPTLY AND
DEFINITELY on all occasions?
9. Have I permitted any one or more of the six
basic fears to decrease my efficiency?
10. Have I been either "over-cautious," or "undercautious?"
11. Has my relationship with my associates in work
been pleasant, or unpleasant? If it has been
unpleasant, has the fault been partly, or wholly
mine?
12. Have I dissipated any of my energy through lack
of CONCENTRATION of effort?
13. Have I been open minded and tolerant in
connection with all subjects?
14. In what way have I improved my ability to
render service?
15. Have I been intemperate in any of my habits?
16. Have I expressed, either openly or secretly,
any form of EGOTISM?
17. Has my conduct toward my associates been such
that it has induced them to RESPECT me?
18. Have my opinions and DECISIONS been
based upon guesswork, or accuracy of analysis and
THOUGHT?
19. Have I followed the habit of budgeting my time,
my expenses, and my income, and have I been
conservative in these budgets?
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20. How much time
have I devoted to UNPROFITABLE effort which I
might have used to better advantage?
21. How may I REBUDGET my time, and change
my habits so I will be more efficient during the
coming year?
22. Have I been guilty of any conduct, which was
not approved by my conscience?
23. In what ways have I rendered MORE SERVICE
AND BETTER SERVICE than I was paid to render?
24. Have I been unfair to anyone, and if so, in
what way?
25. If I had been the purchaser of my own services
for the year, would I be satisfied with my purchase?
26. Am I in the right vocation, and if not, why
not?
27. Has the purchaser of my services been satisfied
with the service I have rendered, and if not, why
not?
28. What is my present rating on the fundamental
principles of success? (Make this rating fairly, and
frankly, and have it checked by someone who is
courageous enough to do it accurately).
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Having read and
assimilated the information conveyed through this
chapter, you are now ready to create a practical
plan for marketing your personal services. In this
chapter will be found an adequate description of
every principle essential in planning the sale of
personal services, including the major attributes of
leadership; the most common causes of failure in
leadership; a description of the fields of
opportunity for leadership; the main causes of
failure in all walks of life, and the important
questions which should be used in self-analysis.
This extensive and detailed presentation of accurate
information has been included, because it will be
needed by all who must begin the accumulation of
riches by marketing personal services. Those who
have lost their fortunes, and those who are just
beginning to earn money, have nothing but personal
services to offer in return for riches, therefore it
is essential that they have available the practical
information needed to market services to best
advantage.
The information contained in this chapter will be of
great value to all who aspire to attain leadership
in any calling. It will be particularly helpful to
those aiming to market their services as business or
industrial executives.
Complete assimilation and understanding of the
information here conveyed will be helpful in
marketing one's own services, and it will also help
one to become more analytical and capable of judging
people. The information will be priceless to
personnel directors, employment managers, and other
executives charged with the selection of employees,
and the maintenance of efficient organizations. If
you doubt this statement, test its soundness by
answering in writing the twenty-eight self-analysis
questions. That might be both interesting and
profitable, even though you do not doubt the sound
ness of the statement.
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WHERE
AND How ONE MAY FIND OPPORTUNITIIBS
To ACCUMLATE RICHES
Now that we have
analyzed the principles by which riches may be
accumulated, we naturally ask, "where may one find
favorable opportunities to apply these principles?"
Very well, let us take inventory and see what the
United States of America offer the person seeking
riches, great or small.
To begin with, let us remember, all of us,
that we live in a country where every law abiding
citizen enjoys freedom of thought and freedom of
deed unequaled anywhere in the world. Most
of us have never taken inventory of the advantages
of this freedom. We have never compared our
unlimited freedom with the curtailed freedom in
other countries.
Here we have freedom of thought, freedom in the
choice and enjoyment of education, freedom in
religion, freedom in politics, freedom in the choice
of a business, profession or occupation, freedom to
accumulate and own without molestation, ALL THE
PROPERTY WE CAN ACCUMULATE, freedom to choose
our place of residence, freedom in marriage, freedom
through equal opportunity to all races, freedom of
travel from one state to another, freedom in our
choice of foods, and freedom
to even for the presidency of the United States.
AIM FOR ANY STATION
IN LIFE FOR
WHICH WE HAVE PREPARED OURSELVES,
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We have other
forms of freedom, but this list Rippled Wheat
Breakfast food will give a bird's eye view of the
most important, which constitute OPPORTUNITY of the
highest order. This advantage of freedom is all the
more
Next, let us recount some of the blessing which our
widespread freedom has placed within our hands. Take
the average American family for example (meaning,
the family of average income) and sum up the
benefits available to every member of the family, in
the land of OPPORTUNITY and plenty!
a. FOOD. Next to freedom of thought and
deed America y Utah, Kansas and the New England
comes FOOD, CLOTHING, and SHELTER the
three basic necessities of life
Because of our universal freedom the average has
available, at its very door, the choicest selection
of fool the be found anywhere in the world, and at
prices within its financial range.
A family of two, living in the heart of Times Square
district of New York City, for removed form the
source of production of foods, took careful
inventory of the cost of a simple breakfast with
this astonishing result!
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Articles of
food; Cost at the
breakfast table:
Grape Fruit Juice, (From Florida) .02
Rippled Wheat Breakfast (Kansas Farm) .02
Tea (From China) .02
Bananas (From South America) .02-1/2
Toasted Bread (From
Kansas Farm) .01
Fresh Country Eggs (From Utah) .07
Sugar (From Cuba or Utah) .00-1/2
Butter and Cream
(From New England) .03
----
Grand total ,20
It is not very
difficult to obtain FOOD in a country where
two people can have breakfast consisting of all they
want or need for a dime apiece! Observe that this
simple breakfast was gathered, by some strange magic
(?) form China, South America, Utah, Kansas and the
New England States, and delivered on the breakfast
table, ready for comsumption, in the very heart of
the most crowded city in America, at a cost well
within the means of the most humble laborer.
The cost included all federal, state and city taxes!
(Here is a fact the politicians did not mentions
when they were crying out of office because the
people were being taxed to death.
b. SHELTER. This family lives in a
comfortable careful apartment, heated by steam,
lighted with electricity, with gas for cooking, all
for $65.00 a month. In a smaller city, or a more
sparsely settled part of New York city, the same
apartment could be had for as low as $20.00 a month.
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The toast they had
for breakfast in the food estimate was toasted on an
electric toaster, which cost but a few dollars, the
apartment is cleaned with a vacuum sweeper that is
run by electricity. Hot and cold water is
available, at all times, in the kitchen and the
bathroom. The food is kept cool in a refrigerator
that is run by electricity. The wife curls her
hair, washes her clothes and irons them with easily
operated electrical equipment, on power obtained by
sticking a plug in the wall. The husband shaves
with an electric shaver, and they receive
entertainment from all over the world, twenty four
hours a day, if they want it, without cost, by
merely turning the dial of their radio.
There are other conveniences in this apartment, but
the foregoing list will give a fair idea of some of
the concrete evidences of the freedom we, of
America, enjoy. (And this is neither political
nor economic propaganda).
c. CLOTHING. Anywhere in the United
States, the woman of average clothing requirements
can dress very comfortably and neatly for less than
$200.00 a year, and the average man can dress for
the same, or less.
Only the three basic necessities of food, clothing,
and shelter have been mentioned. The average
American citizen has other privileges and advantages
available in return for modest effort, not exceeding
eight hours per day of labor. Among these is the
privilege of automobile transportation, with which
one can go and come at will, at very small cost.
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The average American
has security of property rights not found in any
other country in the world. He can place his
surplus money in a bank with the assurance that his
government will protect it, and make good to him if
the bank fails. If an American citizen wants to
travel from one state to another he needs no
passport, no one's permission. He may go when he
pleases, and return at will. Moreover, he may
travel by train, private automobile, bus, airplane,
or ship, as his pocketbook permits. In Germany,
Russia, Italy, and most of the other European and
Oriental countries, the people cannot travel with so
much freedom, and at so little cost.
THE
"MIRACLE" THAT HAS PROVIDED
THESE BLESSINGS
We often hear
politicians proclaiming the freedom of America, when
they solicit votes, but seldom do they take the time
or devote sufficient effort to the analysis of the
source or nature of this "freedom." Having no axe to
grind, no grudge to express, no ulterior motives to
be carried out, I have the privilege of going into a
frank analysis of that mysterious, abstract, greatly
misunderstood "SOMETHING" which gives to
every citizen of America more blessings, more
opportunities to accumulate wealth, more freedom of
every nature, than may be found in any other
country.
I have the right to analyze the source and nature of
this UNSEEN POWER, because I know, and have
known f or more than a quarter of a century, many of
the men who organized that power, and many who are
now responsible for its maintenance.
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The name of this
mysterious benefactor of mankind is CAPITAL!
CAPITAL consists not alone of money, but more
particularly of highly organized, intelligent groups
of men who plan ways and means of using money
efficiently for the good of the public, and
profitably to themselves.
These groups consist of scientists, educators,
chemists, inventors, business analysts, publicity
men, transportation experts, accountants, lawyers,
doctors, and both men and women who have highly
specialized knowledge in all fields of industry and
business. They pioneer, experiment, and blaze
trails in new fields of endeavor. They support
colleges, hospitals, public schools, build good
roads, publish newspapers, pay most of the cost of
government, and take care of the multitudinous
detail essential to human progress. Stated briefly,
the capitalists are the brains of civilization,
because they supply the entire fabric of which all
education, enlightenment and human progress
consists.
Money, without brains, always is dangerous.
Properly used, it is the most important essential of
civilization. The simple breakfast here described
could not have been delivered to the New York family
at a dime each, or at any other prime, if organized
capital had not provided the machinery, the ships,
the railroads, and the huge armies of trained men to
operate them.
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Some slight idea of
the importance of ORGANIZED CAPITAL may be
had by trying to imagine yourself burdened with the
responsibility of collecting, without the aid of
capital, and delivering to the New York City family,
the simple breakfast described.
To supply the tea, you would have to make a trip to
China or India, both a very long way from America.
Unless you are an excellent swimmer, you would
become rather tired before making the round trip.
Then, too, another problem would confront you. What
would you use for money, even if you had the
physical endurance to swim the ocean?
To supply the sugar, you would have to take another
long swim to Cuba, or a long walk to the sugar beet
section of Utah. But even then, you might come back
without the sugar, because organized effort and
money are necessary to produce sugar, to say nothing
of what is required to refine, transport, and
deliver it to the breakfast table anywhere in the
United States.
The eggs, you could deliver easily enough from the
barn yards near New York City, but you would have a
very long walk to Florida and return, before you
could serve the two glasses of grapefruit juice.
You would have another long walk, to Kansas, or one
of the other wheat growing states, when you went
after the four slices of wheat bread.
The Rippled Wheat Biscuits would have to be omitted
from the menu, because they would not be available
except through the labor of a trained organization
of men and suitable machinery,
ALL OF WHICH CALL FOR
CAPITAL.
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While resting, you
could take off for another little swim down to South
America, where you would pick up a couple of
bananas, and on your return, you could take a short
walk to the nearest farm having a dairy and pick up
some butter and cream. Then your New York City
family would be ready to sit down and enjoy
breakfast, and you could collect your two dimes
for your labor!
Seems absurd, doesn't it? Well, the procedure
described would be the only possible way these
simple items of food could be delivered to the heart
of New York City, if we had no capitalistic system.
The sum of money required for the building and
maintenance of the railroads and steam ships used in
the delivery of that simple breakfast is so huge
that it staggers one's imagination. It runs into
hundreds of millions of dollars, not to mention the
armies of trained employees required to man the
ships and trains. But, transportation is only a
part of the requirements of modern civilization in
capitalistic America. Before there can be anything
to haul, something must be grown from the ground, or
manufactured and prepared for market. This calls
for more millions of dollars for equipment,
machinery, boxing, marketing, and for the wages of
millions of men and women.
Steam ships and railroads do not spring up from the
earth and function automatically. They come in
response to the call of civilization, through the
labor and ingenuity and organizing ability of men
who have IMAGINATION, FAITH, ENTHUSIASM,
DECISION, PERSISTENCE! These men are known as
capitalists. They are motivated by the desire to
build, construct, achieve, render useful service,
earn profits and accumulate riches. And, because
they RENDER SERVICE WITHOUT WHICH THERE WOULD BE
NO CIVILIZATION, they put themselves in the way
of great riches.
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Just to keep the
record simple and understandable, I will add that
these capitalists are the selfsame men of whom most
of us have heard soap-box orators speak. They are
the same men to whom radicals, racketeers, dishonest
politicians and grafting labor leaders refer as "the
predatory interests," or "Wall Street."
I am not attempting to present a brief for or
against any group of men or any system of
economics. I am not attempting to condemn
collective bargaining when I refer to "grafting
labor leaders," nor do I aim to give a clean bill of
health to all individuals known as capitalists.
The purpose of this book-A purpose to which I
have faithfully devoted over a quarter of a century
is to present to all who want the knowledge, the
most dependable philosophy through which individuals
may accumulate riches in whatever amounts they
desire.
I have here analyzed the economic advantages of the
capitalistic system for the two-fold purpose of
showing:
1. that all who seek riches must recognize and
adapt themselves to the system that controls all
approaches to fortunes, large or small, and
2. to present the side of the picture opposite to
that being shown by politicians and demagogues
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This is a
capitalistic country, it was developed through the
use of capital, and we who claim the right to
partake of the blessings of freedom and opportunity,
we who seek to accumulate riches here, may as well
know that neither riches nor opportunity would be
available to us if ORGANIZED CAPITAL had not
provided these benefits.
For more than twenty years it has been a somewhat
popular and growing pastime for radicals,
self-seeking politicians, racketeers, crooked labor
leaders, and on occasion religious leaders, to take
pot-shots at "WALL STREET, THE MONEY CHANGERS,
and BIG BUSINESS."
The practice became so general that we witnessed
during the business depression, the unbelievable
sight of high government officials lining up with
the cheap politicians, and labor leaders, with the
openly avowed purpose of throttling the system which
has made Industrial America the richest country on
earth. The line-up was so general and so well
organized that it prolonged the worst depression
America has ever known. It cost millions of men
their jobs, because those jobs were inseparably a
part of the industrial and capitalistic system which
form the very backbone of the nation.
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During this unusual
alliance of government officials and self-seeking
individuals who were endeavoring to profit by
declaring "open season" on the American system of
industry, a certain type of labor leader joined
forces with the politicians and offered to deliver
voters in return for legislation designed to permit
men to TAKE RICHES AWAY FROM INDUSTRY BY
ORGANIZED FORCE OF NUMBERS, INSTEAD OF THE BETTER
METHOD OF GIVING A FAIR DAY'S WORK FOR A FAIR DAY'S
PAY.
Millions of men and women throughout the nation are
still engaged in this popular pastime of trying to
GET without GIVING. Some of them are
lined up with labor unions, where they demand
SHORTER HOURS AND MORE PAY! Others do not take
the trouble to work at all. THEY DEMAND
GOVERNMENT RELIEF AND ARE GETTING IT. Their
idea of their rights of freedom was demonstrated in
New York City, where violent complaint was
registered with the Postmaster, by a group of
"relief beneficiaries," because the Postmen awakened
them at 7:30 A.M. to deliver Government relief
checks. They DEMANDED that the time of delivery be
set up to 10:00 o'clock.
If you are one of those who believe that riches can
be accumulated by the mere act of men who organize
themselves into groups and demand MORE PAY for
LESS SERVICE, if you are one of those who
DEMAND Government relief without early morning
disturbance when the money is delivered to you, if
you are one of those who believe in trading their
votes to politicians in return for the passing of
laws which permit the raiding of the public
treasury, you may rest securely on your belief, with
certain knowledge that no one will disturb you,
because THIS IS A FREE COUNTRY WHERE EVERY MAN
MAY THINK AS HE PLEASES, where nearly everybody
can live with but little effort, where many may live
well without doing any work whatsoever.
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However, you should
know the full truth concerning this FREEDOM
of which so many people boast, and so few
understand. As great as it is, as far as it
reaches, as many privileges as it provides,
IT DOES NOT, AND CANNOT BRING RICHES WITHOUT
EFFORT.
There is but one dependable method of accumulating,
and legally holding riches, and that is by rendering
useful service. No system has ever been created by
which men can legally acquire riches through mere
force of numbers, or without giving in return an
equivalent value of one form or another.
There is a principle known as the law Of
ECONOMICS! This is more than a theory. It is a
law no man can beat.
Mark well the name of the principle, and remember
it, because it is far more powerful than all the
politicians and political machines. It is above and
beyond the control of all the labor unions. It
cannot be swayed, nor influenced nor bribed by
racketeers or self-appointed leaders in any
calling. Moreover, IT HAS AN ALL-SEEING EYE, AND
A PERFECT SYSTEM OF BOOKKEEPING, in which it
keeps an accurate account of the transactions of
every human being engaged in the business of trying
to get without giving. Sooner or later its auditors
come around, look over the records of individuals
both great and small, and demand an accounting.
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"Wall Street, Big
Business, Capital Predatory Interests," or whatever
name you choose to give the system which has given
us AMERICAN FREEDOM, represents a group of
men who understand, respect, and adapt themselves to
this powerful LAW OF ECONOMICS! Their
financial continuation depends upon their respecting
the law.
Most people living in America like this country, its
capitalistic system and all. I must confess I know
of no better country, where one may find greater
opportunities to accumulate riches. Judging by
their acts and deeds, there are some in this country
who do not like it. That, of course is their
privilege; if they do not like this country, its
capitalistic system, its boundless opportunities,
THEY HAVE THE PRIVILEGE OF CLEARING OUT! Always
there are other countries, such as Germany, Russia,
and Italy, where one may try one's hand at enjoying
freedom, and accumulating riches providing one is
not too particular.
America provides all the freedom and all the
opportunity to accumulate riches that any honest
person may require. When one goes hunting for game,
one selects hunting grounds where game is
plentiful. When seeking riches, the same rule would
naturally obtain.
If it is riches you are seeking, do not overlook the
possibilities of a country whose citizens are so
rich that women, alone, spend over two hundred
million dollars annually for lipsticks, rouge and
cosmetics. Think twice, you who are seeking riches,
before trying to destroy the Capitalistic System of
a country whose citizens spend over fifty million
dollars a year for GREETING CARDS, with which
to express their appreciation of their FREEDOM!
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If it is money you
are seeking, consider carefully a country that
spends hundreds of millions of dollars for
cigarettes, the bulk of the income from which goes
to only four major companies engaged in supplying
this national builder of "nonchalance" and "quiet
nerves.
By all means give plenty of consideration to a
country whose people spend annually more than
fifteen million dollars for the privilege of seeing
moving pictures, and toss in a few additional
millions for liquor narcotics, and other less potent
soft drinks and giggle-waters from a Do -not be in
too big a hurry to get away country whose people
willingly, even eagerly, hand over millions of
dollars annually for football, base-ball, arid
prize, fights.
And, by all means, STICK by a country whose
inhabitants give up more than a million dollars a
year for chewing gum, and another million for safety
razor blades.
Remember, also, that this is but the beginning of
the available sources for the accumulation Of
wealth. Only a few of the luxuries and
non-essentials have been mentioned. But, remember
that the business of producing, transporting, and
marketing of merchandise gives regular employment to
MANY MILLIONS OF AND WOMEN, who receive for
their services MANY MILLIONS OF DOLLARS MONTHLY,
and spend it freely for both the luxuries and the
necessities.
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Especially remember,
that back of all this exchange of merchandise and
personal services may be found an abundance of
OPPORTUNITY to accumulate riches. Here our
AMERICAN FREEDOM comes to one's aid. There is
nothing to stop you, or anyone from engaging in any
portion of the effort necessary to carry on these
businesses. If one has superior talent, training,
experience, one may accumulate riches in large
amounts. Those not so fortunate may accumulate
smaller amounts. Anyone may earn a living in return
for a very nominal amount of labor.
So-there you are!
OPPORTUNITY has spread its wares before you.
Step up to the front, select what you want, create
your plan, put the plan into action, and follow
through with PERSISTENCE. "Capitalistic"
America will do the rest. You can depend upon this
much-CAPITALISTIC AMERICA INSURES EVERY PERSON
THE OPPORTUNITY TO RENDER USEFUL SERVICE, AND TO
COLLECT RICHES IN PROPORTION TO THE VALUE OF THE
SERVICE.
The "System" denies no one this right, but it does
not, and cannot promise SOMETHING FOR NOTHING,
because the system, itself, is irrevocably
controlled by the LAW OF ECONOMICS, which
neither recognizes nor tolerates for long,
GETTING WITHOUT
GIVING.
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The LAW OF
ECONOMIC was passed by Nature! There is no
Supreme Court to which, violators of this law may
appeal. The law hands out both penalties for its
violation, and appropriate rewards for its
observance, without interference or the
possibility of interference by any human
being. The law cannot be repealed. It is as fixed
as the stars in the heavens, and subject to, and a
part of the same system that controls the stars.
May one refuse to adapt one's self to the LAW OF
ECONOMICS?
Certainly! This is a free
country, where all men are born with equal rights,
including the privilege of ignoring the LAW OF
ECONOMICS.
What happens then?
Well, nothing happens until large numbers of men
join forces for the avowed purpose of ignoring the
law, and taking what they want by force. THEN
COMES THE DICTATOR, WITH TVELL ORGANIZED
FIRING SQUADS AND MACHINE GUNS!
We have not yet
reached that stage in America! But we have heard
all we want to know about how the system works.
Perhaps we shall be fortunate enough not to demand
personal knowledge of so gruesome a reality.
Doubtless we shall prefer to continue with our
FREEDOM OF SPEECH, FREEDOM OF DEED, and FREEDOM TO
RENDER USEFUL SERVICE IN RETURN FOR RICHES.
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The practice, by
Government officials of extending to men and women
the privilege of raiding the public treasury in
return for votes, sometimes results in election, but
as night follows day, the final payoff comes; when
every penny wrongfully used, must be repaid with
compound interest on compound interest. If those
who make the grab are not forced to repay, the
burden falls on their children, and their children's
children "even unto the third and fourth
generations." There is no way to avoid the debt.
Men can, and sometimes do, form themselves into
groups for the purpose of crowding wages up, and
working hours down. There is a point beyond which
they cannot go. It is the point at which the
LAW OF ECONOMICS steps in, and the
sheriff gets both the employer and the employees.
For six years, from 1929, to 1935, the people of
America, both rich and poor, barely missed seeing
the Old Man Economics hand over to the sheriff all
the businesses, and industries and banks. It was
not a pretty sight! It did not increase our respect
for mob psychology through which men cast reason to
the winds and start trying to GET
without GIVING.
We who went through those six discouraging years,
when FEAR WAS IN THE SADDLE, AND FAITH WAS
ON THE GROUND, cannot forget how ruthlessly
the LAW OF ECONOMICS exacted its
toll from both rich and poor, weak and strong, old
and young. We shall not wish to go through another
such experience.
These observations are not founded upon short time
experience. They are the result of twenty-five
years of careful analysis of the methods of both the
most successful and the most unsuccessful men
America has known.
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