| 1. Be
aware |
Be alert
to potential problems in your business. The worse problems are those which
you don't even know exist. (You aren't even trying to solve them.) But
also discipline yourself against too early a statement of the
problem.
|
| 2. Observe
related facts |
When you
see or sense a problem, gather all the facts related to it. Be sure
to separate fact from opinion.
|
| 3. Define
the problem |
Define the
problem. Make certain you understand its totality and its details.
|
| 4. Gather
more facts |
Now
determine vhat additional facts are needed, and all which might have a
bearing on possible solutions.
|
| 5. Determine
all possible solutions
|
Don't
hesitate at this stage to consider "Way-out" ideas for your
solution. Don't permit habit or prejudice to knock-out possible
alternatives.
|
| 6. Establish
criteria |
Your
resources are usually limited, so not all solutions are available. to you.
Establish your criteria for time, money, effort, etc. to be applied in
solving the problem.
|
| 7. Evaluate
and select the best solution |
Analyze
the solutions, in terms of criteria, and select the best.
|
