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HOW TO SOLVE A
HUMAN RELATIONS PROBLEM
1. Be aware. Be alert to potential problems in your business. The
serious problems are those which you don't even know exist. (You aren't even
trying to solve them.) But also discipline yourself against too early a
statement of the problem.
2. Obtain all the facts available. When you see or sense a problem,
gather all the facts related to it. Be sure to separate fact from
opinion. Make use
of past records of the individual concerned and applicable company policy.
3. Fill in these facts by listening to the opinions and feeling of
the individual. Discreetly gather facts from others if necessary,
4. Define
the problem. Fit the facts and opinions together. Make certain you
understand its totality and its details.
5. Gather more facts. Now determine what additional facts are
needed, and all which might have a bearing on possible solutions,
6. Decide
what actions are possible, Don't hesitate at this state to consider
"way-out" ideas for your solution. Don't permit habit or prejudice to
knock-out possible alternatives,
7. Establish criteria. Your resources are usually limited, so not
all solutions are available to you. Establish your criteria for time, money,
effort, etc, to be applied in solving the problem. Also, consider the effect of
each action on the individual, the group, and the company.
8.action* Analyze the solutions, in terms of criteria, mi select
the best. Decide who is to take the action. Select the proper time and place.
Explain to the person affected why the action was taken.
9. Act - now and follow through. Watch for changes in attitudes and
relationships; be prepared to modify the action if necessary.
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